Store Policy

Customer Care

Our highly scented, quality wax melts are made using UK produced 100% soy wax and the highest quality fragrance oils which are cruelty free and vegan friendly. They are then tastefully decorated using biodegradable glitters.

The soy used in our wax melts is sourced from North America and Brazil from purely ethical and non-genetically modified sources and do not contribute to de-forestation.

We are also fully insured and CLP compliant.

We also stock a range of high quality electric and tea light burners/warmers, which are fully CE certified. We only use the most reputable suppliers that have been tried and tested by ourselves before adding them to our site. 

DISCLAIMER - Pose Aromas fragrances simply smell similar to the designer brands. Trademarks and copyrights remain property of the respective manufacturers and/or designer. We have no affiliation with the manufacturer/designer, and are not to be confused with the originals. They do not contain any sweets, perfumes or softeners.

If you have any queries please do not hesitate to contact us

Privacy & Safety

Pose Freestyle Design T/A Pose Aromas ("us", "we", or "our") operates the www.posearomas.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.posearomas.com

Privacy Policy Completed 29/06/2020

 

The type of personal information we collect 

We currently collect and process the following information:

  • Name

  • Address

  • Contact Details i.e email address and telephone number

  • Payment details

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To process any orders that you place with us and to facilitate any returns (Contract)

  • We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Paypal etc)

  • We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns.

  • Our chosen payment processors store your payment card details at your request to speed up your checkout in the future (consent)

To provide you with access to a member account (Contract)

  • To register a member account with us we capture information such as your name, contact and delivery information, and a password to protect your account (account information). We use the same information on an ongoing basis to manage and provide secure access to your account, and provide you with the services you request.

To fulfil our legal obligations (Legal obligation)

  • We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings. 

  • We will share data with regulatory and other official bodies if they make formal requests. 

  • We will maintain records to meet regulatory and tax requirements. 

  • We will use your account information to contact you in connection with product recalls or other similar product quality issues.

Third Parties we share data with

We work with a number of trusted third parties to provide you high quality goods and services. Anybody we work with is subject to stringent security and data privacy assessments before we begin to do business with them and on an ongoing basis.

We always make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely.

  • Delivery Companies – helping us to deliver the goods you order to you.

  • IT Companies – supporting us in maintaining our website and other business systems.

  • Payment processors - Payment card processors to process credit and debit card payments and store payment information; for example Sumup and Paypal.

  • Regulators and the Police - We will share data with regulators and other official bodies (including law enforcement) if they make formal requests or pursuant to legal proceedings.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

We have a contractual obligation.

We have a legitimate interest.

 

How we store your personal information 

Your information will be held securely by us and only accessed by those authorised and for the purposes described in this policy. 

 

How long we keep it for

We keep your personal information as long as you are a customer of ours and generally for seven years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.

We consider you a customer

  • for 2 years from the point you last made a purchase from our website, or 

  • during any time we are managing a customer service request from you.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at -

Pose Freestyle Design T/A Pose Aromas

Unit 3B Pool Street Industrial Estate

Pool Street

Macclesfield

Cheshire

SK11 7NX

Tel - 01625 424053

Email - info@posearomas.com

 

We are registered with the ICO under number ZA775142

 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Wholesale Enquiries

Please contact us for any wholesale enquiries on 01625 424053 or Email info@posearomas.com

Payment Methods

- Credit / Debit Cards
- PAYPAL